Now Hiring - Sales Administrator Analyst/CS Supervisor in Medley, FL

Costmer Service

GraceKennedy Foods (USA) LLC – DBA La Fe is a subsidiary of GraceKennedy Ltd. We are a full-service distributor of a range of over 1,400 products in the categories of grocery, frozen, dairy and beverages. We represent some of the top brands of food products from the Caribbean, Central America, South America and Europe.

With operations located in Wood-Ridge, New Jersey; Miami, Florida and Atlanta, GA serving the Eastern United States, our solid network of sub-distributors and wholesalers augment our direct to retail operation, allowing coverage to the mid-western states and the West Coast.

GraceKennedy Foods is responsible for distributing the La fe brand, Grace brand, Grace owned brands, and principal brands.

PURPOSE OF JOB

The Sales Administrator/Analyst is responsible for the collection, analysis and reporting of sales-related data in an ongoing effort to increase overall sales productivity. The Sales Administrator/Analyst must collect sales data and evaluate performance based on budgets while taking into consideration current economic conditions. The Sales Administrator/Analyst will be required to initiate and coordinate administrative matters in order to facilitate efficient and effective communication and workflow and will also perform administrative support duties.

KEY OUTPUTS/DELIVERABLES

• Collect, analyze, evaluate and report data in order to increase sales productivity.
• Analyze sales and performance data; interpret results of overall sales, and recommend promotional activities.
• Work with Procurement by providing them with the necessary information and guidance for short and long-range forecasts.
• Prepare sales forecasts and monthly status reports.
• Compile monthly customer and product sales reports.
• Compile Sales Incentive Program data and generate performance reports.
• Provide daily sales updates to the Sales team.
• Pricing and gross margin management to ensure optimal pricing and margins are achieved.
• Monitor and process expenses on behalf of the Sales Team.
• Oversee daily activities of the Customer service staff
• Train Customers Service staff in areas of performing additional duties
• Assist CSR with duties where required

PRINCIPAL RESPONSIBILITIES

• Co-ordinate the complete sales reporting and forecasting process for all sales channels
• Collect sales records and trends and evaluate performance against the budget
• Generate ad hoc reporting for Sales, Marketing, Pricing, Business Planning and Product Management
• Provide customized reporting and recommendations in support of ongoing business decisions or initiatives
• Communicate results to key stakeholders in order to support informed business decisions by providing in-depth analysis and recommendations.
• Create and Maintain Sales Reports to enable Managers to monitor business progress
• Upload the monthly forecast in SAP
• Develop monthly, quarterly and/or annual sales forecast in collaboration with the Sales, Marketing and Procurement team
• Analyze the activities and performance of all customer accounts
• Conduct regular analysis on pricing effectiveness and recurring trends; create actionable item lists based on findings
• Provide tracking and analysis for all sales promotions, including pre/post analysis as well as benchmarking of various promotions
• Provide monthly template to CSR for follow-up actions.
• Investigate and assist to solve complaints

PERFORMANCE CRITERIA

• Managing promotional budgets ensuring that promotions are

o Properly documented

o Properly communicate

o Timely executed

o Kept within agreed budgets

• Customer relations

o Ensuring samples etc. get to designated customers on time
o Ensuring that customers/ buyers request are treated expeditiously

• EDI oversight
• Sales reporting
• Sales Analysis
• Sales Performance Reporting

MINIMUM EDUCATION AND EXPERIENCE

• Bachelor's Degree in Engineering, Business Administration or related field required; or three to five years of related experience
• 2 years of practical business experience in brand management, supply chain management, or sales.

KEY COMPETENCES

• Computer Skills: must have working knowledge of Microsoft Suite of products to facilitate data analysis and reconciliation of accounts and report preparation. SAP knowledge an asset.
• Analytical & Problem Solving: processes complex and/or diverse information; make timely and sound decisions based on factual information.
• Communication: Speaks and writes clearly and persuasively in positive or negative situations; demonstrates presentation skills and must be able to interact with management, warehouse, sales and marketing personnel.
• Planning & Organizing: prioritizes and plans work activities; uses time efficiently.
• Professionalism: Reacts well under pressure; treats others with respect and consideration regardless of status or position; accepts responsibility for own actions; follow through on commitments; considers confidentiality of information before sharing with others and must be of unquestionable character and integrity.
• Teamwork: Emphasizes organizational values in work activities and must be able to work with/in a team.
• Quality: demonstrates accuracy and thoroughness; applies feedback to improve performance; strives to increase productivity and monitors own work to ensure quality.
• Experience in a Fast Moving Consumer Goods (FMCG)/retail or grocery distribution environment and customer service oriented.

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We are Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, and other statuses protected by law.

[please apply online]

[please apply online] Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Employees are required to wear masks, common areas are sanitized regularly.

Education:

• Bachelor's (Preferred)

Experience:

• SAP: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person